FAQ

Frequently Asked Questions

Q: My internet quit working.

A: After checking all connections and they are fine.  Reboot the modem by unplugging the power cable, waiting 10 seconds, and plug it back in. Reboot the laptop or PC by restarting them.. This will usually reset everything and it should start working again. We don't know why this happens. Just like a computer to get lost and can't find it's way home. Re-Booting  resets everything, including the Dash Wireless radio on your house.   

 

Q: What is wireless internet?

A: Wireless internet is an internet service that uses radio waves transmitted from an access point (antenna) to a receiver/transmitter installed on your house. You would still have a Cat5 cable running into your house, but not from the telephone lines or satellite dish.

Q: Is wireless internet fast?

A: Wireless internet is over 50 times faster than dial-up. That's lightning fast! If that's not fast enough, We also have a 6Mbps download speed for just a few dollars more. Play games on line with one computer and watch movies on the other with plenty of bandwidth to spare!

Q: Can I get wireless internet?

A: If you can see the access point, also known as the tower, from your home or office, you can get wireless high speed internet. Dash Wireless'  Gold Hill access point is up and to the right of the Kettle Falls water tank. Mingo Mtn. access point is located on the upper west meadow and on the left side of this meadow. If you can see either of these AP's, you can have the fastest Internet connection in the valley!

Q: How can you offer more bandwidth for less money?

A: Dash Wireless is a small company. We don't have a large overhead like our competitors' do. Low company expenses means a savings to our customers.